Police Mediation

What Police Mediation Is

The goal of the Greenville Community-Police Mediation Program is to build understanding and improve relationships between the City of Greenville Police Officers and citizens of the community. It is an alternative to the traditional complaint investigation process by the GPD’s Internal Affairs Department. By improving the relationship between the community and police, mediation helps make neighborhoods safer and stronger.

Why Police Mediation is Offered

While conducting research on how law enforcement agencies in other cities resolve citizen complaints, the GPD command staff discovered that cities like Denver, Pasadena, and New York have had considerable success with mediation. After learning that the cities with mediation programs reported increased levels of satisfaction for both complainants and officers compared with traditional complaint-handling processes, Chief Ken Miller decided to approach UMC about developing a similar program for Greenville. UMC researched how police departments and mediation centers were operating mediation programs and crafted one specifically for Greenville.

Benefits to Police Mediation

For Citizens:

Citizens can speak directly to officers and evaluate first-hand how seriously they think the Police Department takes their concerns.

Citizens can provide feedback that can help prevent similar incidents in the future.

Citizens have an opportunity to be heard and understood.

Citizens can hear the officers’ perspective about the incident.

Through direct involvement, Citizens gain personal closure, rather than an unknown outcome.

For Police Officers:

Address concerns both as an officer and as a citizen of the community.

Resolve issues affecting them outside of a formal review process.

Hear the citizen’s complaints and concerns directly.

Help officers improve personal skills and perspectives in community policing.

Explain their actions and police procedures in a way that the field of duty does not permit.


Schedule an Appointment, or Ask a Question

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