FAQ – Police Mediation

What types of citizen complaints are eligible for the program?

Eligible complaints include complaints about discourteous or rude behavior, complaints of biased-based policing and complaints about a lack of effective communication between the officer and the citizen.

How do I submit a complaint?

Citizens can submit a complaint online at http://police.greenvillesc.gov/complaint or by calling the Greenville Police Department’s Internal Affairs Division at 864-467-5510.

How does the program work?

The Community-Police Mediation Program is an alternative to Greenville Police Department’s traditional complaint resolution process and participation in the program is strictly voluntary.  Both the citizen and the police officer must agree to participate.  With mediation, the citizen and the police officer meet face-to-face over a period of time and a professionally trained UMC mediator guides the two parties through a constructive discussion about the incident in a controlled and confidential environment.  Each party has an opportunity to tell their side of the story and to explain how the interaction affected them.  The mediator then works with the two parties to help them reach a mutually acceptable resolution.

How can I prepare for mediation?

Mediation works best if all the parties come prepared to listen with an open mind to what the other side has to say. You never know what you might hear!  Bring mental or written notes of your perspective of the incident so you can tell your story more directly and succinctly in mediation.

How long does the mediation process take?

While each situation is unique; however, mediation usually takes about two weeks and individual sessions typically last 45-60 minutes.

Is there a cost to participate in the program?

There is no cost to the complainant to participate in the program.

When and Where will the Mediation Take Place?

Mediations take place at the UMC in private rooms.  Mediations are scheduled at a time that is mutually-convenient for the civilian and officer and take about 45 to 60 minutes to complete, but there is no time limit.